Delivery Methods

BabyMall currently supports multiple delivery methods, including over 2,000 self-pickup network points:

• Courier Delivery – Delivered via courier to the customer’s designated address. Shipping fees are paid at the time of order placement; no payment is required upon receipt.

• S.F. Express Collect on Delivery – Customers pay the shipping fee upon receipt; shipping costs are borne by the customer.

BabyMall will occasionally launch free shipping promotions. Please refer to website announcements for details.

Failed Delivery and Returns

• If home delivery via courier fails twice, or if refusal to accept delivery results in the need to arrange delivery again, an order shipping fee or a $40 shipping fee (applicable to free shipping promotions) will be charged.
• If delivery is made to a smart locker or self-pickup point but the item is returned to the sender due to overdue collection, re-shipment will require an additional order shipping fee or a $40 shipping fee (applicable to free shipping promotions).
• If, due to customer-related issues, we are unable to deliver the goods to you within 30 days after the order date, we reserve the right to handle the items at our discretion without any liability. You will not be entitled to any compensation or refund from us.